Use Promo Code HAPPYFATHERSDAY and save 20% on Flowers for Fathers Collection!

FAQ

Payments

We accept most major credit and debit cards (Visa, AMEX, MasterCard, Discover).We also accept payments from: Google Pay, PayPal, Amazon Pay and Apple Pay.

We accept only credit cards for subscription plans.


Yes, you can complete your order quickly & securely online using Apple Pay or PayPal.

Yes, you will receive an email containing the details of your order. This is your digital receipt.

La Florela refund policy applies only in the following circumstances:

If you received the wrong bouquet, if your bouquet shows quality defects, or if your bouquet didn’t arrive on time or it didn’t arrive at all. Please send your request to our customer service email within 48 hours after the product is delivered, at: hello@laflorela.com, clearly stating:

A) Order number.
b) Brief description of the quality problem, error, missing, or damage.
c) Number of branches (or stems) affected or claimed.
d) Photographs of ALL of the following must be included:

• Box
• Box label that clearly shows the tracking number
• Damaged, bug, or problem being and we’ll be happy to issue a service credits to your account, which will apply to your replacement order.

Credits or refunds issued for replacement bouquets, late deliveries, or other customer service issues are considered "Service Credits." You agree and understand that Service Credits are not Gift Cards and will not be treated as Gift Cards. Service Credits are for one-time use only and can only be redeemed by the recipient of the Service Credit. Service Credits cannot be combined with other promotional codes or offers.

Login into your account, there you can edit or update your payment method, click on “Payment Methods'' section and view your credit cards on file. Then click “Edit” or “Delete” to update your preferences.

Remember, for the subscription schedule payment you will need to have an updated credit card with us.

No, you can’t because your payment has already been processed.

We accept most major credit and debit cards (Visa, AMEX, MasterCard, Discover). For the subscription schedule payment you will need to always have an updated credit card with us.


All About Your Order

You can find Roses, Spray Roses, Asters, Mums disbud, Gypso, Hydrangeas, Pompons, Carnations, Alstroemerias, Molucella, Lilies among many more.

Due to the exclusivity of La Florela bouquets, you will decorate and fill any occasion with them. However our collections have the names of some of them for your guidance in this regard: Birthday Flowers, Home flowers, Just because flowers, Celebration flowers, Valentine's Day, Flowers for Mother's Day, Congratulations Flowers, Wedding Flowers, Anniversary Flowers, Thanksgiving Flowers.

You can change the design of your bouquet if your order has not entered the preparation process. You have a maximum of 24 hours after ordering. Once an order has entered the preparation process, the order is final and no further changes can be made.

Yes, you will get a free vase on the Premium and Fabulous bouquets. The Sumptuous bouquet is so big that the vase won't fit in the box, but in exchange we will give you an extra 50% discount on your shipping = 100% Free Shipping!

Yes, you can choose the design of your bouquet, the recipient, the delivery address and the personal message you want to send.  

Coming soon… You will be able to add a personal touch to your message with an innovative way that will create an exceptional experience when sending flowers.


Yes, we do! Our bouquets are wonderful for decorating any type of celebration, weddings, anniversaries, family reunions, graduations, birthday parties or holidays. La Florela’s portfolio contains a terrific line of beautiful designs that will bring color to that special event. Look for them in any of our delightful collections.

Delivery

Normally the total shipping charge is $16 nationwide.

We offer 50% discount nationwide delivery on every order, so you pay only $8.

You can change the delivery date and address of your order within  24 hours, as long as your order has not entered the preparation process. Once an order has entered the preparation process, the order is final and no further changes can be made.

You will receive an email with the tracking number within 3 to 5 days of placing your order. You may track it at: www.fedex.com or at: www.ups.com. Your bouquet of flowers will be shipped directly from the farm to your door via FedEx or UPS.

Deliveries are made between 10:30 a.m. and 5:00 p.m. from Tuesday to Saturday (delivery on Monday is limited). There is an additional charge for your delivery on Saturday.

You should place your order at least 8 days before you want it delivered.

Because your flowers are coming from farms located in Colombia “the most biodiverse country in the world”, and there is a required time from the farms to prepare and deliver your flowers.

The bouquet will be carefully packed in an eco-friendly box designed to keep the flowers fresh. Depending on the size of the bouquet, the flowers will arrive in any of our three different boxes: 1. Premium, 2. Fabulous or 3. Sumptuous.

Please have someone at home to ensure the delivery and care of your flowers. If no one is available to receive the package, you can leave a note stating that it is okay to leave the flowers and waiving all responsibility for the damage. Include your full name and signature. Please confirm the delivery address is correct. We are not responsible for any issues arising from any incorrect addresses.

Subscription

Customize your plan by following these simple steps:

1. Select the design and the size.
2. Select the frequency: every two weeks or once a month.
3. Choose the recipient of the subscription: yourself or send it to someone else!

You will get 30% off of the subscription package, 50% Off shipping, and you will enjoy the following VIP member benefits: discounts, surprises, and access to preferential content.

You will prolong the exceptional floral experience and make that person smile, strengthening ties with friends, family members, and even with business partners. What a practical way to save time and keep in touch with your special circle of friends!

Yes, you do need to create an account in order to manage your subscription plan. With your account you will be able to handle your information, methods of payment, freeze or cancel your subscription.

Yes, the subscription renews automatically, but if you want to off your automatic renewal,  we suggest you do it at least 5 days before we charge for the next delivery through your La Florela account, or through any of our communication channels.

If you are unable to receive your order for a period of time, we can pause your subscription. Just log in in your La Florela account and the major dashboard you can see the option to pause your subscription, or if you prefer, you can contact our team of specialists through any of our communication channels or by sending a request at hello@laflorela.com letting us know the next best delivery date. We will be happy to assist you.

We will be happy to help you out! You can modify the recipient address, date and your special message through your La Florela account or through out any our customer service channels or by sending a request to hello@laflorela.com

Since our subscriptions are already discounted, promo codes, referral codes, and other additional discounts cannot be applied.

Customer Service

We will be happy to assist you. Just click on the widget located at the lower right hand of the screen, and we will immediately chat with you to give you personalized assistance, also you can call us at (855) 970 22 88 or if you prefer, you can write us at: hello@laflorela.com

We are available from Monday to Friday (8am to 5pm EST).

Our specialist team can assist you to guide you during your purchase. At the present time, we do not accept orders via chat, email or phone because we are not allowed to take any payment information over those media for your protection.

All orders will be processed through our website www.laflorela.com 


No, you can not pay as a guest. We recommend you to sign in with us, so you will be able to receive special benefits such as: 

• 10% discount on your first order.

• Saving time on the next purchases to simplify the payment process and more.

• Special promo codes and special offers

• Order details and tracking information on past and present orders


1. Visit our home page
2. Click to the Login button
3. Enter your login credentials
Have logged into my La Florela account!!

Gifts, Discounts And Promos

You will get a 30% discount on the subscription package, 50% Off shipping. Also, you will enjoy the following VIP member benefits: discounts, surprises, and access to preferential content. Without worries, you can save your time.

 10% discount on your first order.

Saving time on the next purchases to simplify the payment process and more.

Special promo codes and special offers

Order details and tracking information on past and present orders

Keep in touch  and get more discounts, promotions and much more...


Discounts, promotions and store credits of any kind are not cumulative and cannot be combined unless at the sole discretion of LA FLORELA, subject to the specific terms of any offer.

Keep in touch and get more discounts, promotions and much more…

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