Refund policy

POLICY OF EXCHANGES IN PRODUCTS, RETURNS AND REFUNDS.

We are obsessed with bringing happiness, color and freshness with our beautiful bouquets. Remember that your flowers travel from sustainable farms in Colombia, without intermediaries and there may be some external factors such as weather and transportation that in extreme cases we will not be able to control. La Florela refund policy applies only in the following circumstances: if you received the wrong bouquet, if your bouquet shows quality defects, or if your bouquet didn’t arrive on time or it didn’t arrive at all. Please send your request to our customer service email hello@laflorela.com within 48 hours after the product is delivered: Clearly stating:

A) Order number.
b) Brief description of the quality problem, error, missing, or damage.
c) Number of branches (or stems) affected or claimed.
d) Photographs of ALL of the following must be included:

Box
Box label that clearly shows the tracking number
Damaged, bug, or problem being reported

Credits or refunds issued for replacement bouquets, late deliveries, or other customer service issues are considered "Service Credits." You agree and understand that Service Credits are not Gift Cards and will not be treated as Gift Cards. Service Credits are for one-time use only and can only be redeemed by the recipient of the Service Credit. Service Credits cannot be combined with other promotional codes or offers. Service Credits may not be resold, used for payments outside of the Service, used for unauthorized marketing, sweepstakes, advertising, or other promotional purposes, redeemed for more than face value, transferred for value, or redeemed for cash. Service Credits will expire one (1) year after issuance unless otherwise noted when issued.

7.7 PRODUCT CHANGES.

Changes to your order, after receipt of the order confirmation, can only be made within 24 hours after purchase. Otherwise, we will already be cutting your stems in the crop and it will not be possible to make changes to your order.